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Cancellation Fee Policy

ATTENTION CLIENTS

In our continuing efforts to provide our clients with exceptional service, we have updated our Cancellation Policy. We strive to create a schedule that most efficiently allows us to give the care and attention needed to provide excellent quality veterinary care. 

Thank you for your support and for helping us help pets in need.

 

Appointment Cancellation Policy

Beginning August 23, 2021, we will require a credit card number in order to reserve an appointment time.  Your credit card will not be charged at the time of booking.

If you must cancel your appointment, please call us within two hours of your appointment start time.  Missed appointments with no notification are subject to a $50 fee.

 

Urgent Care Fee Policy

For all urgent concerns, please call us so that we can direct you accordingly.  We would like to thank all our clients for your patience and understanding that emergencies happen.  We know your time is very important and we strive to minimize any wait times.

Please note we do NOT offer 24-hour emergency care.

Scheduled appointments are currently booking 1-2 weeks in advance.  Patients in need of urgent care are subject to a $30 Urgent Care Fee in addition to the Exam Fee.  Pets who are enrolled in a Paw Plan with Unlimited Visits may only be subject to the additional $30 Urgent Fee.

 

Health and Safety Policy

For the safety of all our pets, staff and visitors to the practice, we require that all pets have a current rabies vaccination in order to be seen by one of our staff.  We also ask that you keep your pet restrained while waiting in our lobby (or while outside) to avoid any discomfort while interacting with other animals.  Please keep all pets on a leash or in a pet carrier before entering the lobby.

 

Payment Methods

We require full payment at the time services are rendered.  We accept all major credit cards, cash and personal check.  Please note that returned checks are subject to a $30 fee.

We also accept Care Credit, which offers special financing for services related to healthcare for your family and your pets.

 

Thank you for trusting us with your pet’s care!